Fair, Clear, & Transparent
At The Cabinets Store, we want to make sure shopping at The Cabinet Store is as enjoyable as possible. That’s why we’ve worked hard to make sure our store policies are fair, clear and transparent. You can find a full outline of our policies below. If you can’t find the information you’re looking for, get in touch. We look forward to serving you.
Order Changes
Once your order for cabinets has been placed, changes are rare but acceptable under certain circumstances. Please contact your sales person immediately if you need to make any changes after ordering and she/he will give you the options we have available. Restocking fees may apply to order cancellations or when removing items from an order depending on where your order is in the fulfillment process.
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Returns
Cabinets may only be returned with an authorized RMA from our Customer Service Department. Return freight is the responsibility of the purchaser. Returns must be received at the originating warehouse in sellable, new in the original box, and unassembled condition, and will incur a 20% restocking fee. No returns can be authorized after 30 days. No returns can be made on items noted as Special Order, Made-to-Order, Semi-Custom, or fully assembled cabinets.
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Damage
Freight Shipments must have a notation of “damage” for any damage claim to be considered. Any other comments like “subject to inspection” are not acceptable. It is the purchaser’s responsibility to sign the delivery receipt appropriately – not the delivery driver’s.
Shipping Policy is calculated by zipcode and weight of complete order. Scheduling a delivery is very simple. You have the option of shipping direct to home or have them shipped to our location for pick up. All products are mandatory to be inspected by a trained staff pre shipping along protected material to ship.
We strive for 100% customer satisfaction. Warranty on cabinets are protected from any factory defects or shipping and handling damage. All cabinets are constructed with wood , this any high moisture areas tend to expand wood. All hinges and glides come with 1 year warranty.